Your Privacy at db514 — How We Handle Your Personal Data
At db514 we treat the privacy of every player in Bangladesh with the highest regard. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, and the rights you hold over your own data. We are committed to being transparent, straightforward, and accountable.
SSL Encryption
All data transmitted between your browser and db514 is protected by industry-standard SSL/TLS encryption, ensuring your personal and financial information stays private in transit.
No Data Selling
db514 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate the platform and comply with our legal obligations.
Minimal Data Collection
We collect only the information that is strictly necessary to provide a safe, compliant, and personalised gaming experience. Unnecessary data collection is not our practice.
Legal Compliance
db514 processes personal data in compliance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, and integrity.
Your Rights Protected
Players hold meaningful rights over their data, including the right to access, correct, delete, and restrict processing of personal information held by db514 at any time.
Secure Payment Data
Payment details processed through bKash, Nagad, Rocket, Upay, and partner banks are handled via secure, tokenised channels. db514 does not store full payment credentials on its own servers.
Who Is Responsible for Your Data
1. Data Controller & Contact Details
db514 acts as the data controller for all personal information collected through the db514.app platform and any associated mobile-browser interfaces. As data controller, db514 determines the purposes and means by which your personal data is processed, and bears responsibility for ensuring that processing is carried out lawfully, fairly, and transparently.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact the db514 privacy team at any time:
Privacy enquiries: [email protected]
Response time: Within one business day (Bangladesh Standard Time, UTC+6)
Operating hours: 24 hours a day, 7 days a week
When contacting us about a privacy matter, please include your registered account username or the mobile number associated with your db514 account so that we can locate your records efficiently and respond accurately. All privacy-related communications are treated with strict confidentiality.
What Personal Data We Gather
2. Personal Data We Collect
db514 collects personal data in several ways: directly from you when you register or use the platform, automatically through your device and browser as you interact with our services, and occasionally from trusted third-party verification partners. The categories of data we collect are described below.
2.1 Registration & Identity Data
When you create a db514 account, we collect the information you provide in the registration form, including:
- Full legal name
- Date of birth (used for age verification — players must be 18 or older)
- Mobile phone number (a Bangladesh-registered number is required for OTP verification)
- Email address
- Chosen username
2.2 Identity Verification (KYC) Documents
Before processing withdrawals or at any point we are required to verify your identity, we may request copies of:
- National Identity Card (NID) — the primary accepted document for players based in Bangladesh
- Passport (for players using international identification)
- Driving licence (where NID or passport is unavailable)
- Proof of address (utility bill, bank statement, or equivalent, dated within the last three months)
- Proof of payment method ownership (a screenshot or statement confirming that the bKash, Nagad, or bank account used for deposits belongs to you)
KYC documents are stored securely and accessed only by authorised compliance personnel. They are never shared for commercial purposes.
2.3 Financial & Transaction Data
We record all financial activity on your account, including:
- Deposit amounts, dates, times, and payment method used (bKash, Nagad, Rocket, Upay, or partner bank)
- Withdrawal requests, amounts, processing status, and destination payment method
- Bonus allocations, wagering activity, and bonus settlement records
- Account balance history
db514 does not store full card or mobile wallet credentials. Payment tokens provided by your mobile financial service provider are used for transaction reference only.
2.4 Gameplay & Betting Data
We record your activity on the platform for account management, fraud prevention, and responsible gaming purposes, including:
- Games played, session start and end times, stakes placed, and outcomes
- Sports betting selections, markets accessed, and bet settlement results
- Crash game and fishing game session data
- Ultra Treasure and slot session records
2.5 Technical & Usage Data
When you access db514, our servers and analytics tools automatically log certain technical data:
- IP address and approximate geolocation (country and city level)
- Device type, operating system, and browser version
- Pages visited, navigation path, and time spent on each section
- Referral source (how you arrived at db514)
- Session identifiers and login timestamps
2.6 Communication Data
If you contact our support team via email or live chat, we retain records of those communications, including the content of messages and any attachments you provide, so that we can track the resolution of your enquiry and improve our support quality.
Why We Are Allowed to Process Your Data
3. Legal Basis for Processing
db514 processes your personal data only when there is a valid legal basis for doing so. The legal bases we rely on are as follows:
| Legal Basis | How db514 Relies on It |
|---|---|
| Contractual Necessity | Processing your registration data, managing your account, processing deposits and withdrawals, and settling bets are all necessary to perform the contract between you and db514 (i.e., our Terms & Conditions). |
| Legal Obligation | KYC identity verification, age verification (18+), anti-money laundering (AML) checks, and fraud investigation are carried out because db514 is legally required to implement these controls. |
| Legitimate Interests | Technical logging, platform security monitoring, fraud detection, responsible gaming risk profiling, and improving platform performance are pursued under db514's legitimate interest in operating a safe, fair, and reliable service — provided those interests are not overridden by your privacy rights. |
| Consent | Where db514 sends you optional promotional communications (such as bonus offer emails or SMS notifications), we do so on the basis of your consent, which you may withdraw at any time by contacting [email protected] or updating your account notification preferences. |
Where processing is based on consent, withdrawing that consent will not affect the lawfulness of processing that took place before withdrawal, nor will it affect processing carried out on other legal bases.
Purposes of Processing
4. How We Use Your Data
db514 uses the personal data it collects for the following specific purposes:
- Account creation and management: Setting up your player account, verifying your identity and age, maintaining your account balance, and providing access to all db514 services.
- Payment processing: Processing deposits from and withdrawals to your registered bKash, Nagad, Rocket, Upay, or bank account, and maintaining accurate transaction records denominated in Bangladeshi Taka (৳).
- Fraud prevention and AML compliance: Monitoring transactions and gameplay patterns for signs of fraud, collusion, bonus abuse, money laundering, or other prohibited conduct as defined in the Terms & Conditions.
- Age verification and responsible gaming: Confirming that every account holder is aged 18 or above, and monitoring gameplay for signs of problematic gambling behaviour in order to prompt responsible gaming interventions where appropriate.
- Customer support: Responding to your queries, resolving disputes, processing account closure requests, and managing self-exclusion requests.
- Platform improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve navigation, and optimise game and betting product offerings for players in Bangladesh.
- Personalisation: Tailoring the db514 interface, promotions, and game recommendations to your demonstrated preferences and account history, where you have not opted out of personalisation.
- Promotional communications: Sending you bonus offers, seasonal promotions (BPL season, Eid, Pohela Boishakh, Victory Day), and platform updates — only where you have consented to receive such communications.
- Legal and regulatory compliance: Retaining records as required by applicable law and responding to lawful requests from relevant authorities.
Tracking & Session Management
5. Cookies & Tracking Technologies
db514 uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience on the platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies used by db514 are described below.
| Cookie Type | Examples | Purpose |
|---|---|---|
| Strictly Necessary | Session token, CSRF token | Required for the platform to function. These cookies maintain your login session, prevent cross-site request forgery, and ensure your account balance and bet slip are correctly loaded. These cannot be disabled. |
| Functional | Language preference, game display settings | Remember your platform preferences so you do not have to re-configure settings each visit. |
| Analytics | Page view tracker, session duration | Help db514 understand how players navigate the site so we can improve usability. Data collected is aggregated and anonymised where possible. |
| Responsible Gaming | Session timer, reality-check counter | Track active session duration to power session-time reminders and reality-check prompts configured in your responsible gaming settings. |
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time. However, disabling strictly necessary cookies will prevent you from logging in to your db514 account and accessing real-money games. Disabling functional or analytics cookies will not affect your ability to play but may result in a less personalised experience.
db514 does not use cookies to serve third-party advertising. No advertising network cookies are placed on your device through db514.app.
Who Else May See Your Data
6. Data Sharing & Third Parties
db514 does not sell your personal data to third parties. We may, however, share specific categories of data with carefully selected partners and service providers where it is necessary to operate the platform or comply with legal requirements. All third-party recipients are contractually bound to process your data only for the purpose for which it was shared and to implement appropriate security measures.
- Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, Red Tiger): When you launch a game, a session token is passed to the relevant provider's server. The provider records game outcomes and session data for game-integrity and audit purposes. No unnecessary personal data is shared beyond what is technically required to operate the game session.
- Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank): Transaction reference data is exchanged with your chosen payment provider to initiate and confirm deposits and withdrawals. These providers have their own privacy policies and data protection obligations.
- Identity verification services: KYC document checks may be performed with the assistance of third-party identity verification partners who are contractually restricted from using your data for any purpose other than the verification itself.
- Fraud and AML screening tools: Transaction data may be processed through automated screening systems operated by trusted compliance technology providers to detect patterns consistent with money laundering or fraud.
- Cloud infrastructure and hosting providers: db514's platform and data are hosted on secure cloud infrastructure. Hosting partners are contractually prohibited from accessing or processing your data except as instructed by db514.
- Legal and regulatory authorities: db514 will disclose personal data to law enforcement agencies, financial intelligence units, or other governmental bodies when legally compelled to do so by a valid court order, subpoena, or equivalent legal process — and without prior notification to the account holder where prohibited by law.
How Long We Keep Your Data
7. Data Retention Periods
db514 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods applicable to the main categories of data we hold are outlined below:
| Data Category | Retention Period |
|---|---|
| Account registration data | For the duration of the active account, plus 5 years after account closure to meet AML record-keeping requirements. |
| KYC / identity verification documents | 5 years from the date of submission or from the date of account closure, whichever is later, in line with standard financial compliance obligations. |
| Financial transaction records | 7 years from the date of each transaction, in line with standard financial record-keeping practice. |
| Gameplay and betting history | 5 years from the date of each session, used for dispute resolution, responsible gaming monitoring, and regulatory audit purposes. |
| Customer support communications | 3 years from the date of the final message in each support thread, used for quality assurance and dispute evidence. |
| Technical / server log data | Up to 12 months from the date of generation, after which logs are anonymised or deleted. |
| Self-exclusion records | Permanently retained (for the minimum exclusion period and indefinitely thereafter) to prevent re-registration by a self-excluded player. |
When data is no longer required and its retention period has expired, db514 securely deletes or anonymises it so that it can no longer be attributed to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and research purposes.
Control Over Your Personal Information
8. Your Privacy Rights
As a player on db514, you hold the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting [email protected]. db514 will respond to verified requests within a reasonable timeframe, typically within one business day for straightforward requests.
To exercise any of the above rights, please email [email protected] with the subject line "Privacy Request — [Right Name]" and include your registered username or mobile number so we can locate your account promptly. We may need to verify your identity before processing certain requests to prevent unauthorised access to another person's data.
How We Protect Your Information
9. Data Security Measures
db514 implements a multi-layered approach to data security designed to protect your personal information against unauthorised access, loss, alteration, and disclosure. Our key security measures include:
- Transport Layer Encryption: All communications between your device and db514's servers are encrypted using TLS (Transport Layer Security), the same technology used by banks and financial institutions to protect online transactions.
- Data Encryption at Rest: Sensitive personal data, including KYC documents and payment references, is encrypted when stored on db514's infrastructure.
- Access Controls: Personal data is accessible only to db514 staff and systems that have a legitimate operational need to process it. Role-based access controls and authentication requirements are enforced across all internal systems.
- OTP Authentication: Your db514 account is protected by one-time password (OTP) authentication sent to your registered Bangladesh mobile number, adding a second layer of verification beyond your password.
- Fraud Monitoring: Automated systems monitor account activity in real time for signs of unauthorised access, unusual transaction patterns, and other security anomalies, with alerts routed to our security team for immediate review.
- Regular Security Reviews: db514 conducts periodic reviews of its data handling practices, access controls, and security configurations to identify and address emerging vulnerabilities.
- Staff Training: All db514 team members who handle personal data receive training on data protection obligations and are bound by confidentiality obligations as a condition of their engagement.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, db514 will notify affected players without undue delay and will take immediate steps to contain and investigate the incident.
Keeping This Policy Current
10. Updates to This Policy
db514 reviews this Privacy Policy periodically and will update it whenever our data practices change or when required by changes in applicable law or platform functionality. The "Last Reviewed" date shown at the top of this page and in the hero section above is updated each time a substantive change is made.
When material changes are made to this Privacy Policy — for example, a change in the categories of data we collect, a new third-party sharing arrangement, or a change in our legal basis for any processing activity — db514 will notify registered players via the email address associated with their account at least 7 days before the changes take effect.
For minor or clarificatory changes that do not alter the substance of how your data is handled, db514 may update this page without individual notice, relying on the updated "Last Reviewed" date as sufficient notification. Continued use of the db514 platform after the effective date of any revision constitutes your acknowledgement of the updated Privacy Policy.
We encourage you to review this page periodically so that you remain informed about how db514 protects and uses your personal information. If at any point you disagree with this Privacy Policy and do not wish your data to be processed in the manner described, you should cease using the platform and request account closure by contacting [email protected].
Play Safely at db514
Now that you understand how we protect your data, dive into Bangladesh's most trusted online gaming platform — cricket betting, live casino, slots, fishing games, and more, all secured with SSL encryption and processed in Bangladeshi Taka. 18+ only. Play responsibly.
Gambling involves risk. Play responsibly. 18+ only.